Cloud Call Center Services

A Call Center transmits a large volume of requests via telephone, fax, live chat and emails. They are inherently expensive to operate, and can add an enormous strain on the IT staff. When your technical resources are dealing with large hardware-based phone switches, and antiquated methods of shaping call center flow, both owners and clients lose in the end. Resources should be deployed in a way that adds incremental value to the organization and the call center — not just "keeping it running."

Call Center Leading Partnership

Telcentrex has partnered with StarPound a company that offers a remarkable new open-source platform that presents a business process management (BPM), IP telephony, and enterprise web services (SOA) architecture. This allows Call Centers the opportunity to optimize not only their services and products but critical processes. Features you can expect from this complete solution include: