Tools & Learning

Frequently Asked Questions

What is VoIP?: VoIP stands for Voice Over Internet Protocol or Voice Over IP. VoIP is the method by which you can send your voice (analog data) over the Internet (digital data) to an end-user who receives the message.

How does VoIP work?: A VoIP gateway converts the analog voice data into digital data packets which are sent over a broadband Internet connection to a VoIP server that forwards the message to the receiving party.

I'm in business and would like to replace my corporation's current PBX system with VoIP. Is this possible?: Yes, many companies are doing just this. VoIP is a very cost-effective method for companies who want to upgrade their old PBX systems and VoIP allows for new features that traditional PBX systems simply do not. Also VoIP web conferencing has come of age and also offers cost savings and many new features not available with traditional web conferencing methods.

What is a Cloud-Based PBX?: A Cloud-Based PBX is an affordable alternative to the high costs of buying and maintaining a hardware-based PBX system.

What are common features on a Cloud-Based PBX?

What is Cloud Telephony?: Cloud Telephony is Cloud Computing for your phone system. Cloud-based, or hosted, phone applications makes it fast, easy & cost effective to build both innovative, reliable, and scalable phone solutions, while reducing the costs, responsibilities, and risks of ownership of a traditional premise-based phone system.

How do businesses use cloud-based telephone applications?: Routing Inbound Phone Calls, Analyzing Call Tracking Data, Broadcasting Interactive Outbound Calls, Integrating With Databases.

What is a Softphone?: A soft phone is a computer application that allows users to make telephone calls directly from their computer. A soft phone is most often used in conjunction with Voice over Internet Protocol (VoIP), a form of computer telephony.

What are the system requirements for using SoftPhone?

You will need a high speed Internet connection with the following system requirements: